How Do I Place An Order?
You can place a order securely online. If you have any questions, we encourage you to call our professional staff during regular business hours @ (505) 982 - 0055 .
Payment and Shipping
Insurance is included on all shipping orders up to $25,000. An additional fee may be incurred for orders over $25,000.
Shipping on large or heavy items such as our Fine Art, Sculpture, and Large Rugs is calculated on an individual basis for each order based on the unique size, weights, delivery requirements and location. You will be contacted after the purchase on these large and/or heavy items with exact shipping charges. Since most of our items are unique, one of a kind works of art, we take great pride in assuring that a personal touch is in involved in making sure your purchases arrive perfect.
For any post-purchase shipping calculations, you will be contacted within two business days to confirm your order and to find out if you have any special shipping requirements.
Your order will ship within 5 - 10 business days. Out of stock items can take up to 6 weeks.
Patterns and Color Variations
Many of our items, including but not limited to Weavings, Jewelry, Pillows, and Fetishes are made one at a time by hand. Because colors of natural dyes, striations of stone, and other natural variances unique to natural materials and being hand-crafted, items can vary slightly from pictures on our website. If you have a concern or question about the actual product on hand or if you have a special request, we encourage you to contact us directly.
Our showroom is located one block off of the Historic Santa Fe Plaza. Please come visit our knowledgeable and friendly staff who would love to meet you and answer all of your questions.
Returns & Refunds
Returns and refunds are provided within 30 days and there is a 20% restocking fee that will be charged. 30 day return policy applies to website purchases only. All sales final on all items bought with a discount. If you have any questions prior to purchase please contact us and we will help you with your purchase.
The pictures displayed on this site are all property of the individual creators, artists, craftspeople, and True West. Any and all reproduction or use without prior consent is strictly prohibited.
Zapotec Weaving Care
For best results, a professional textile cleaner who is familiar with 100% hand-woven weavings is recommended. Keep out of direct sunlight. For even wear, turn your weaving over 180 degrees periodically. Pillows can be spot-cleaned by your local cleaners.