How Do I Place An Order?
You can place a order securely online. If you have any questions, we encourage you to call our professional staff during regular business hours @ (505) 982 - 0055 .
Payment and Shipping
Insurance is included on all shipping orders up to $25,000. An additional fee may be incurred for orders over $25,000.
Shipping on large or heavy items such as our Fine Art, Sculpture, and Large Rugs is calculated on an individual basis for each order based on the unique size, weights, delivery requirements and location. You will be contacted after the purchase on these large and/or heavy items with exact shipping charges. Since most of our items are unique, one of a kind works of art, we take great pride in assuring that a personal touch is in involved in making sure your purchases arrive perfect.
For any post-purchase shipping calculations, you will be contacted within two business days to confirm your order and to find out if you have any special shipping requirements.
Your order will ship within 5 - 10 business days. Out of stock items can take up to 6 weeks.
Patterns and Color Variations
Many of our items, including but not limited to Weavings, Jewelry, Pillows, and Fetishes are made one at a time by hand. Because colors of natural dyes, striations of stone, and other natural variances unique to natural materials and being hand-crafted, items can vary slightly from pictures on our website. If you have a concern or question about the actual product on hand or if you have a special request, we encourage you to contact us directly.
Our showroom is located one block off of the Historic Santa Fe Plaza. Please come visit our knowledgeable and friendly staff who would love to meet you and answer all of your questions.
Returns & Refunds
Returns and refunds are accepted within 7 days after receipt of item and there is a 20% restocking fee that will be charged. All sales final on all items bought with a discount. If you have any questions prior to purchase please contact us and we will help you with your purchase.
The pictures displayed on this site are all property of the individual creators, artists, craftspeople, and True West. Any and all reproduction or use without prior consent is strictly prohibited.
Terms and Conditions
Welcome to TrueWestGallery.com. We are located at 130 Lincoln Ave, Santa Fe, NM 87501, our telephone number is (505)982-0055 for Santa Fe, for further information concerning this Website, please contact us at .
These terms and conditions govern your use of this site; by using this site, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. We may revise this Agreement at any time by updating this posting.
Access, Restrictions and License to use website
Unless otherwise stated, True West Gallery and/or its licensors own the intellectual property rights in this website and material on the website; including artwork, graphics, photography, text, navigational buttons, meta-tags or "hidden text," etc... The contents of the True West Gallery website are for noncommercial use only. Any use of the website and its content for purposes other than noncommercial use is prohibited without written permission from True West Gallery. Please do not reproduce, publish, display, modify, sell or distribute any materials from Truewestgallery.com. You may, download, or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email or social media, no right, title, or interest in those materials will be transferred to you.
You may be asked to provide personal information such as billing, shipping, and email addresses to access some of the resources this website offers or to order merchandise. All information you provide must be correct, current, and complete. By using this website, you authorize that all registration information you submit is correct, current, complete, truthful and accurate.
Though this website is not intended for children under 18 years old, though we may sell products for children. Only with the involvement of an adult may a person under 18 use our services. We reserve the right to refuse service to anyone.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in anyway which is unlawful, illegal, fraudulent, or harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scrapping, data mining, data extraction and data harvesting) on or in relation to this website without True West Gallery's written consent.
True West Gallery makes every possible effort to insure information on this website is accurate and up to date. However, we cannot guarantee that all information contained in or made available through this website, including product descriptions is accurate, complete, reliable, current or error-free. We assume no liability or responsibility for any errors or omissions in the content of this website, ancillary materials or communication. Prices are based upon current market rates and are subject to change. Prices are not guaranteed without calling for a current price.
Risk of Loss
All products purchased from True West Gallery shipped via TWG's carrier contracts and are insured through their delivery. Risk of loss and damage for purchased products pass along to you upon delivery.
If a purchased product is lost during shipment, we will replace with an identical or similar item, dictated by the insurance claim.
Disclaimers and Limitations
Due to the unpredictability of technology and the Internet environment, True West Gallery cannot guarantee that files downloaded from the Internet will be free of viruses, worms, Trojan horses, or other code that manifests contaminating or destructive activities. You assume responsibility for any costs accumulated with the servicing of equipment used in connection with this website. As our visitor, you agree that your access is subject to the terms and conditions set forth in this legal notice and that using this website is at your own risk. True West Gallery is not liable for any damages related to your use or inability to access the website.