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Terms & Conditions

Customer Care

Returns and refunds are accepted within 7 days  after receipt of item along with an additional 20% restocking fee.  All sales final on all discounted items.  If you have any questions prior to purchasing, please contact us and we will help you with your purchase.

Our gallery is located one block off of the Historic Santa Fe Plaza.  Please come visit our knowledgeable and friendly staff who would love to meet you and answer all of your questions.

Privacy & Safety

True West respects the privacy of our visitors and will never sell or distribute user information to third parties without your express consent.


The pictures displayed on this site are all property of the individual creators, artists, craftspeople, and True West.  Any and all reproduction or use without prior consent is strictly prohibited.  

Terms of Service

Unless otherwise stated, True West Gallery and/or its licensors own the intellectual property rights in this website and material on the website; including artwork, graphics, photography, text, navigational buttons, meta-tags or "hidden text," etc... The contents of the True West Gallery website are for noncommercial use only. Any use of the website and its content for purposes other than noncommercial use is prohibited without written permission from True West Gallery. Please do not reproduce, publish, display, modify, sell or distribute any materials from You may, download, or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email or social media, no right, title, or interest in those materials will be transferred to you.

You may be asked to provide personal information such as billing, shipping, and email addresses to access some of the resources this website offers or to order merchandise. All information you provide must be correct, current, and complete. By using this website, you authorize that all registration information you submit is correct, current, complete, truthful and accurate. This information will only ever be used with the express and sole reason to ensure your purchase is delivered to you correctly and accurately. By providing shipping / billing information you consent to True West utilizing this info to charge, ship and deliver your items through your preferred payment / shipping company. 

Although we may sell products for children, this website is not intended for use by children under 18 years old.  Only with the involvement of an adult, may a person under 18 use our services. We reserve the right to refuse service to anyone.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way that is unlawful, illegal, fraudulent, harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including - without limitation - scrapping, data mining, data extraction, and data harvesting) on or in relation to this website without True West Gallery's written consent.

True West Gallery makes every possible effort to ensure information on this website is accurate and up-to-date. However, we cannot guarantee that all information contained in or made available through this website, including product descriptions is accurate, complete, reliable, current or error-free. We assume no liability or responsibility for any errors or omissions in the content of this website, ancillary materials or communication. Prices are based upon current market rates and are subject to change. Prices are not guaranteed without calling for a current price.

All products purchased from True West Gallery and shipped via TWG's contracted carriers are insured through their delivery. Risk of loss and damage for purchased products pass along to you upon delivery.

If a purchased product is lost during shipment, we will replace with an identical or similar item, dictated by the insurance claim.

These terms and conditions govern your use of this site; by using this site, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. We may revise this Agreement at any time by updating this posting.

Payment Methods

  • Insurance is included on all shipping orders up to $25,000.  An additional fee may be incurred for orders over $25,000.  


  • Shipping on non-jewelry items such as our Fine Art, Sculpture, Pottery, Katsina, Fetishes, Rugs, etc. is calculated on an individual basis for each order based on the unique size, weights, delivery requirements and location.  You will be contacted after the purchase on these large and/or heavy items with exact shipping charges.  Since most of our items are unique, one of a kind works of art, we take great pride in assuring that a personal touch is in involved in making sure your purchases arrive perfect.

  • For any post-purchase shipping calculations, you will be contacted within two business days to confirm your order and to find out if you have any special shipping requirements.

  • Your order will ship within 5 - 10  business days.  Out of stock items can take up to 6 weeks.

Payment Methods
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